Tech Support Scam
Messages or pop-ups claiming your device is infected or compromised
How this scam works
Messages or pop-ups claim your device is infected, compromised, or has suspicious activity. They urge you to call a number or install software immediately. The scammers then request remote access to your computer and steal data or install malware.
These scams often impersonate Microsoft, Apple, Google, or antivirus companies. They may also appear as browser pop-ups while browsing the web.
Warning signs
- ⚠️Unsolicited alert about virus or security issue
- ⚠️Phone number to call for "immediate support"
- ⚠️Request to install remote access software
- ⚠️Claims to be from Microsoft, Apple, or Google
- ⚠️Pop-ups that won't close or show fake error codes
- ⚠️Pressure to act immediately to prevent data loss
Real examples
“MICROSOFT ALERT: Your computer has been compromised. Call 1-800-XXX-XXXX immediately to prevent data loss.”
Microsoft never sends unsolicited security alerts via SMS or pop-ups with phone numbers.
“Apple Security: Unusual sign-in detected on your iCloud. Your account will be locked. Call support: 1-888-XXX-XXXX”
Apple doesn't send security alerts with phone numbers. They direct you to apple.com.
What to do
- ✓Microsoft and Apple never call or text about security issues
- ✓Never call phone numbers in pop-ups or unsolicited messages
- ✓Never give remote access to your computer to strangers
- ✓Close suspicious pop-ups using Task Manager if needed
- ✓Use official support channels if concerned about your device
Related patterns
Account Suspension Scam
Fake alerts claiming your account will be suspended unless you verify
“Your PayPal account has been limited due to suspicious activity”
Password Reset Phishing
Fake password reset emails designed to steal your credentials
“We noticed a sign-in attempt from a new device. Reset your password”